Refund policy

If you’d like to start a return or exchange, please log into your Hakistop account and initiate the request directly from your order page.

If you don’t see a refund for your order within 2 days of your return package being delivered back to us, please reach out to our support email below.

If you have any trouble with the process, or your situation falls under one of the exceptions below, email us at support@hakistop.com.

Eligibility & Condition

  • Requests must be submitted within 7 days of the posted delivery date (per tracking)

  • Items must be unused, unwashed, and in original condition

  • You are responsible for return shipping

  • Made-to-order and final sale items are not eligible (see below)

Domestic Orders (USA, Canada, Mexico)

Returns & Exchanges

  • Accepted within 7 days of delivery

  • Must be initiated through your customer account

Damaged or Incorrect Items (Our Error)

If your order arrives damaged or incorrect, email us within 7 days of delivery with photos and your order number.
If approved, we’ll send a replacement at no extra cost.

International Orders

Due to shipping times and customs, international orders are not eligible for returns or exchanges.

Damaged or Incorrect Items

Email us within 7 days of delivery with photos. These cases are handled case-by-case.

Corso Shipping Protection

At checkout, customers may choose to add Corso Shipping Protection, which covers eligible orders against loss, theft, or damage during transit.

If You Purchased Shipping Protection:

  • Claims for lost, stolen, or damaged packages can be filed directly through Corso via their claims portal: https://app.corso.com/hakistop using your order details

  • Once approved, Corso will issue a replacement or refund according to their coverage terms

Orders with Shipping Protection are not eligible for refunds or replacements through Hakistop for shipping-related issues, as these are fully handled by Corso.

If You Did NOT Purchase Shipping Protection:

  • Hakistop is not responsible for lost, stolen, or damaged packages once marked Delivered by the carrier

  • Please double-check your shipping address at checkout

  • We strongly recommend adding Shipping Protection for peace of mind

Lost or Stolen Packages (Without Shipping Protection)

If tracking shows Delivered but you can’t find your order:

  1. Check around your property, with neighbors/housemates, or in a mailroom

  2. Contact your local carrier (they can often see where it was scanned)

  3. If still missing, you may file a carrier claim

Orders without Shipping Protection are not eligible for replacement or refund for lost or stolen packages.

Made-to-Order Items

Made-to-order products are produced specifically for your order and are final sale.

Exceptions are only made for:

  • Manufacturing defects

  • Shipping damage (covered if Corso Shipping Protection was purchased)

Issues must be reported within 7 days of delivery, with photos.

Final Sale Items

Products marked Final Sale cannot be returned or exchanged.

Exceptions apply only for:

  • Damaged items

  • Incorrect items

These must be reported within 7 days of delivery with photos.

Request a Return (Domestic Orders)

  1. Log into your Hakistop account and open your order

  2. Select Request a return and follow the steps

  3. Ship your item back using a trackable method

Once received and inspected (3–5 business days):

  • Exchange: We’ll ship the new item (reship charge applies)

  • Refund: Issued to the original payment method for the item price only
    (Original shipping fees are non-refundable)

Final Notes

  • Refused or unclaimed packages are not eligible for refunds

  • We reserve the right to deny returns that do not meet the conditions above

  • Abuse of the return system may result in future order restrictions